FAQ

The Acrotel Group proudly includes Athena Pallas, Athena Residence, Athena Villas, Lily Ann Boutique, Lily Ann Village, Porto Brava, and Elea Beach. Each of these unique properties upholds our commitment to high standards and exceptional service, offering distinctive experiences to suit all guest preferences.

Our hotels offer a range of amenities to enhance your stay, including swimming pools, gourmet restaurants, bars, pool bars, spa and wellness facilities, recreational activities, complimentary pool & beach towels and much more. Each property offers unique facilities, ensuring a well-rounded, relaxing, and luxurious experience for all our guests.

Yes, we’re delighted to welcome your furry friends! Acrotel is a pet-friendly establishment, and pets up to 15 kg are permitted at our hotels. We encourage you to inform us in advance to ensure a comfortable experience for you and your pet.

At Acrotel, all our hotels welcome your furry friends with special amenities to make their stay comfortable! We provide complimentary food, bowls, treats, and a beautiful scarf as a welcome gift, along with small bags for walks. Additionally, our five-star resorts – Acrotel Athena Pallas and Acrotel Athena Residence – offer exclusive features, including a spacious 400 sqm pet park and a dog pharmacy at the reception. A daily fee of 30 euros applies to help us maintain these services for your pets.

Absolutely! Our hotels are designed with families in mind, offering a variety of family-friendly amenities and services. We are proud to be family-friendly award recipients, ensuring a memorable and enjoyable stay for guests of all ages.

Acrotel hotels offer a variety of accommodations to suit different needs, from cozy rooms and elegant suites to autonomous villas. Whether you’re traveling solo, as a couple, or with family, we have the perfect space for you

Yes, we provide complimentary Wi-Fi throughout all our properties, so you can stay connected during your stay.

At Acrotel, we strive to make family travel comfortable and enjoyable. For our youngest guests, we offer baby cots, baby food in our a la carte restaurant, high chairs, and bottle warmers upon request. Many of our properties feature dedicated kids’ play areas, children’s pools, and family-friendly activities. We also have a Kids Club with a dedicated animation team to keep children entertained and engaged throughout their stay. Our team is here to help with any additional needs to ensure a wonderful experience for you and your family.

Yes, we offer a variety of on-site recreational activities, as well as organized excursions to explore the beauty of the surrounding areas. Please check with our concierge or reception desk for more details on the available options during your stay.

Yes, we often provide exclusive offers and packages for our guests. Please check our Special Offers page or contact our reservation team to learn about the latest promotions.

Absolutely! Acrotel hotels are the perfect setting for memorable celebrations, including weddings, birthdays, anniversaries, and other special milestones. Our dedicated events team is here to help you plan every detail, ensuring a personalized and unforgettable experience. Please contact us to discuss your vision and make your special occasion truly extraordinary.

Yes, absolutely! We are dedicated to catering to the special dietary needs of our guests, including allergies and dietary preferences. Our culinary team is experienced in preparing meals that suit various requirements such as gluten-free, vegetarian, vegan, lactose-free, and more. To ensure we can provide the best possible service, we kindly ask you to inform us of any specific dietary needs before your stay.